Delivery and Ordering Process

How pieces are packed, shipped, and what to expect from the moment you place an order until the work arrives at your door. This page covers timelines, packaging methods, and the practical limits of sending ceramic work.

Support and response times

Questions about a piece, a delivery date, or a workshop spot usually come up between firings. I keep the studio line open during working hours and answer in the order messages arrive. For anything time-sensitive, a phone call is the fastest route.

If your question is about shipping, returns, or how a piece is packed, the delivery page covers most of it. For everything else, the details below should tell you who to reach and when to expect a reply.

Email

Best for detailed questions, commission enquiries, and sending photos of a piece you are considering. Include the piece name or the page you saw it on, and I will get back to you with specifics.

info@lijunliang.com

Replies within two working days, usually sooner.

Phone

For urgent questions about an order or a workshop booking. If I am in the middle of a throwing session, leave a message and I will call back the same day.

035-351-0310

Monday to Friday, 9:00 to 17:00.

Studio visits

Prefer to see a piece in person before deciding? The studio is open by appointment on Saturdays. You can handle the work, check the weight and finish, and talk through firing details directly. Send an email with your preferred date and I will confirm availability.

Studio address: 8898 Vernon Vista Suite 554, South Bianca, GP 1665.

Before writing in, check the delivery page for lead times and packing details. Many questions are answered there.

Read the FAQ

From first message to finished piece

Commissioning a ceramic piece is a conversation, not a transaction. Here is how it usually moves forward, from the initial enquiry to the day the work arrives at your door.

1

Tell me about the piece

Start with a rough idea: a vase for a specific shelf, a set of bowls for daily use, or a sculptural object with no function at all. Share dimensions, the space it will live in, and any reference images that capture the mood you have in mind.

2

Clay, glaze, and firing

We settle on the clay body and surface treatment. Stoneware with ash glaze, porcelain with carved detail, or a raw unglazed finish. I will be honest about what suits the form and how each material behaves in the kiln.

3

Making and drying

The piece is thrown or hand-built, then left to dry slowly. Depending on the size and the season, this can take a week or more. Rushing this stage causes warping, so I let the clay set its own pace.

4

First firing and glazing

After the bisque firing, the piece is inspected, sanded, and glazed. For wood-fired work, the glazing is minimal because the flame and ash do most of the surface work during the firing itself.

5

The final firing

Stoneware and porcelain fire between 1220 and 1280 degrees Celsius. Wood firings run for hours and demand constant attention. After cooling, each piece is cleaned, and the foot ring is ground smooth.

6

Delivery or pickup

Smaller pieces can be collected from the studio in Pretoria or posted with careful packing. Larger installations and fragile sculptural work are delivered personally, with crating arranged for longer distances.

Timelines depend on the current firing schedule and the drying weather. If you need a piece by a specific date, mention it early so we can plan the making around it. For a sense of what previous commissions looked like, you can browse the commissioned work or read about the studio practice behind the forms.

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